Have a question, issue, or feedback? We'd love to hear from you. We typically respond within 24–48 hours.
For general questions, account issues, or feature requests.
[email protected]For privacy requests, data deletion, or Terms of Service queries.
[email protected]We aim to respond to all messages within 24–48 hours on business days.
Mon – Fri, 9am – 6pm WATThanks for reaching out. We've received your message and will get back to you within 24–48 hours.
Many common questions are answered in the:
When reporting bugs, please include:
⚡ Quick tip: If you have a coupon code issue, include the coupon code in your message (it's safe to share with us).
Go to the sign-in page and click "Forgot password?" — you'll receive an email with a reset link. Check your spam folder if it doesn't arrive within a few minutes.
Make sure the code is entered in UPPERCASE with no extra spaces. Coupons have a limited number of uses — if yours has expired, contact us and we'll look into it.
Click the "☁️ Save to Storage" button on your dashboard to sync progress to your account. If the issue persists, try the "💾 Save Backup File" option and contact us with the file attached.
Yes! PyLernen is responsive and works on mobile browsers. For the best coding experience, we recommend using a tablet or desktop for lessons that involve the code editor.
Complete all 20 lessons and pass the Certification Exam with 75% or higher. A certificate view will appear with a "Download Certificate" button. If you passed but can't find your certificate, use the "Generate Missing Certificates" button in your account sidebar.
Yes — valid coupon and partner codes still grant full access at no cost. Enter your code on the coupon redemption page when you sign up. Coupon codes cannot be combined with a paid plan purchase.
Send us an email at [email protected] with the subject "Data Deletion Request" and include your registered email address. We'll process your request within 30 days.
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